Services at the NEC
Mobility Equipment Hire Service For exhibitions at The NEC, our service partner, Bartram's operate a mobility equipment hire service. We strongly advise visitors to pre book equipment to avoid disappointment. Bartram's operate a telephone booking line Monday to Friday 0900hrs-1700hrs on +44 (0) 1353 788756. Visitor can also book via Bartram's website www.bartrams.net. For any visitors who have not pre booked equipment and arrive on the day, any remaining stock will be issued on a first- come, first-served basis. Manual wheelchairs are free of charge to blue badge holders, £5 per day to other visitors. Electric scooters are £15 per day for all visitors. This is a non-refundable scheme. As Bartram's location varies from show to show, please check collection point when making a booking.
Induction loop audio systems are fitted in the following locations:
- All Piazza cloakrooms and ticket booths
- Selected cloakrooms and ticket booths in the Atrium
- Concourse Suites 1 and 2
- Gallery Seminar Rooms 1, 2 and 3
Please contact +44 (0) 121 780 4141 to be directed to the appropriate team, if you require assistance regarding a hearing loop.
The main Medical Centre is in the Piazza, near Hall 5 entrance to Euro Bus Expo. Qualified staff are on duty during Euro Bus Expo show opening hours.
In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.
The NEC has male and female wheelchair accessible toilets.
Help us improve
Our Service An in-house committee meets regularly to address services for disabled visitors, and regular audits of our building are undertaken in respect of access. If you have any suggestions or comments to make, please advise a member of staff. Alternatively, write to:
Visitor Liaison Manager
Visitor Experience Department
Birmingham B40 1NT