Hear from leading industry figures on the latest developments and future challenges facing the sector.
Euro Bus Expo’s free-to-attend seminar programme will include presentations from high-profile leading industry figures. It is here where you will gain in-depth knowledge on the latest hot topics.
Tuesday, Oct 30 , 2018
11:00 am - 11:30 am
The changing face of the UK’s bus and coach market – Matching services with customers
Speaking:Martin DeanManaging Director – Bus Development, CPT PresidentThe Go-Ahead Group plc
In the session Martin will present the conclusions of the research recently undertaken for CPT by KPMG into factors affecting bus patronage. Martin will identify the factors, their relevance and what this tells us as...
12:00 pm - 12:30 pm
Getting more and happier passengers on your service
Speaking:Anthony SmithChief ExecutiveTransport Focus
Using evidence from the Transport Focus “Bus Passenger Survey” Anthony will summarise the factors that drive high levels of passenger satisfaction with journeys from amongst the 48,000 bus users who took part in the survey...
1:30 pm - 2:00 pm
Potential Brexit implications for UK and EU bus and coach operations
Speaking:Steven SalmonDirector of Policy DevelopmentConfederation of Passenger Transport UK
Brexit: A word which brings caution, wariness and preparation into the mix. We’ve all heard about how Brexit can impact the industry, we’ve been told to “be prepared”, but now Steven Salmon, CPT Director of...
Wednesday, Oct 31 , 2018
10:30 am - 11:00 am
Speaking:Andy EastlakeManaging DirectorLowCVP
Andy will give a brief overview of the work of the LowCVP within its Bus group in developing the support for low and ultra low emission buses via DfT, and the retrofit scheme for DEFRA....
11:30 am - 12:00 pm
Engaging with your existing and new passengers / Customer needs today and tomorrow
Speaking:Richard GreyManaging DirectorGreys of ElyAlex HornbyChief Executive OfficerTransdev Blazefield
Richard Grey will be presenting how Cambridgeshire-based Greys of Ely engages and communicates with its existing customers, how the firm works to attract new customers and how it has changed the business over the last...
12:30 pm - 1:00 pm
Bus Safety Standards
Speaking:Claire MannDirector of Bus OperationsTransport for London
Last year, Transport for London (TfL) announced plans to test new safety technology on London buses as part of its Bus Safety Programme. This package of measures has been developed into a new Safety Standard...
2:00 pm - 2:30 pm
Snap: demand responsive digital transformation of intercity travel
Speaking:Thomas AblemanFounder and CEOSnap Travel Technology
Thursday, Nov 1 , 2018
10:00 am - 10:30 am
Passengers: Turning complainers into advocates
Speaking:Claire WaltersChief ExecutiveBus Users UK
Word of mouth is one of the biggest advertising platforms a company can have. If a bad comment spreads, it can have a great cost on a business, so from an operator’s perspective, handling passenger...
11:00 am - 11:30 am
Open data and the Government’s ambitions
Speaking:Meera NayyarPassenger Experience Team Leader, Buses and TaxisDepartment for Transport
This session will include an overview of the DfT bus open data programme to deliver the conservative party manifesto commitment to open up bus data by 2020. The session will cover why open data is...
12:00 pm - 12:30 pm
Introducing the Earned Recognition scheme
Speaking:Gordon MacDonaldHead of Enforcement PolicyDVSAIan LuckettDirectorLucketts Holdings Ltd
The Earned Recognition scheme rewards firms who are most focused on ensuring that bus or coach fleets are safe at all times for drivers, passengers and other road users. Lucketts Group was the first coach...
1:00 pm - 1:30 pm
Driver recruitment and retention in the bus and coach industry
Speaking:Keith McNallyOperations DirectorConfederation of Passenger Transport UKBill HironManaging DirectorStephensons of Essex
Keith and Bill will cover a range of key topics including how we can attract new people to our sector, the role that CPT plays in assisting its members to recruit and keep staff, the...