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Engaging with your existing and new passengers / Customer needs today and tomorrow
October 31 @ 11:30 am - 12:00 pm
Richard Grey will be presenting how Cambridgeshire-based Greys of Ely engages and communicates with its existing customers, how the firm works to attract new customers and how it has changed the business over the last 20 years.
Alex Hornby, CEO at Transdev Blazefield, examines future transport thinking and looks at the varying responses to customer demands in our industry, with a comparison to some current leading examples in the bus sector.