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The changing face of the UK’s bus and coach market – Matching services with customers
October 30 @ 11:00 am - 11:30 am
In the session Martin will present the conclusions of the research recently undertaken for CPT by KPMG into factors affecting bus patronage. Martin will identify the factors, their relevance and what this tells us as operators about our customer offer and what the implications are for the way the industry is organised and regulated. The presentation will also touch on further research carried out by SDG in behalf of CPT into proposals for young persons’ fares.