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Passengers: Turning complainers into advocates

November 1 @ 10:00 am - 10:30 am
Master Class Theatre
Speaking:
Claire WaltersChief ExecutiveBus Users UK

Word of mouth is one of the biggest advertising platforms a company can have. If a bad comment spreads, it can have a great cost on a business, so from an operator’s perspective, handling passenger complaints effectively is essential in running a successful operation. Claire will take to the stage to discuss how it is also good for business.

Details

Date:
November 1
Time:
10:00 am - 10:30 am
Website:
eurobusxpo.com

Theatre

Master Class Theatre
Euro Bus Expo, Hall 5, National Exhibition Centre
Birmingham,BN40 1NTUnited Kingdom
Website:
www.thenec.co.uk